1/11/2018 4:37:00 PM,
Andy Joseph replied:

Apeks Supercritical developed the 1500-1L in 2013, primarily to provide caregivers and small collective groups the ability to control the extracts they were providing their patients. Back then, extracted oils were still a fairly new concept, and there were a lot of extracts on the market that had residual solvents, heavy metals, toxins, pesticides, etc. Caregivers wanted an affordable way to provide clean medicines to their patients, and a way that didn’t involve hydrocarbons because of the explosion hazards. 

Between 2013 and 2016, we sold about 125 of the 1500-1L units into 20+ states. Many of our customers have taken advantage of our 75% return credit program and were able to “trade up” their 1500-1L systems for one of our higher throughput Mid-Range or High Production systems, allowing them to increase their ability to extract more efficiently and also grow their businesses!

The cannabis industry has grown significantly since 2013 and has also experienced significant price depression which is forcing extraction companies to be bigger and more efficient in order to survive. Also, most new medical marijuana states are following the “small number of large operator” structures. As a result, smaller throughput systems like the 1500-1L just aren’t big enough to be competitive. As a result, we decided to discontinue the 1500-1L in 2017 as we continue to focus our R&D and production efforts on the higher throughput systems we have developed over the past 3-4 years. 

Regarding the post from 2 years ago: We strive for 100% customer satisfaction. Unfortunately we missed the mark on that customer. It isn’t representative of the satisfaction level of the other 125 customers.

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